Return & Refund Policy
Return & Refund Policy
At OrraGlam, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.
Inspection on Delivery
Customers may inspect the order upon delivery before receiving it, according to the available courier policy in their area.
Return Eligibility
To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all labels and accessories included.
Opened or Used Items
For hygiene and product safety reasons, perfumes that have been opened, sprayed, used, or damaged after delivery cannot be returned.
Wrong or Damaged Items
If you receive a wrong, missing, or damaged item, please contact us as soon as possible with your order number and clear photos.
Return Process
Once your return request is reviewed and approved, we will arrange the return steps with you through our customer support team.
Refund Method
Refunds are processed after the returned item is received and inspected. The refund method may vary depending on your delivery area and payment method.
Important Note
Please make sure to check your order carefully upon delivery. Once the product is accepted and used, it may no longer be eligible for return unless there is a confirmed issue with the item.
Non-Returnable Cases
Items may not be accepted for return if they are used, opened, missing original packaging, damaged after delivery, or returned without prior approval.
Need Help?
If you have any questions about a return, exchange, or refund, please contact our customer support team before sending anything back.
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