FAQ
Frequently Asked Questions
Find quick answers about OrraGlam orders, delivery, payment, returns, and product details.
Need an Answer?
We collected the most common questions to make your shopping experience easier and clearer.
Everything you need to know before ordering.
If you still need help after reading the answers, our customer support team will be happy to assist you.
Contact UsHow long does delivery take?
Orders are usually delivered within 1 to 3 business days, depending on your governorate and delivery location.
Do you deliver to all governorates in Egypt?
Yes, OrraGlam delivers to all governorates across Egypt.
Is shipping free?
Free shipping is available on orders above 3000 EGP. For other orders, shipping fees are calculated at checkout based on your location.
Can I inspect my order before receiving it?
You may inspect your order upon delivery before receiving it, according to the available courier policy in your area.
What payment methods are available?
Available payment methods may appear at checkout depending on your location and the options currently activated on our store.
Can I return or exchange a perfume?
Returns may be accepted if the item is unused, undamaged, and in its original packaging. For hygiene and product safety reasons, opened or used perfumes cannot be returned.
What should I do if I receive a wrong or damaged item?
Please contact us as soon as possible with your order number and clear photos of the issue, so our support team can review your case.
How can I contact customer support?
You can contact us through the Contact Us page or through our available customer support channels.
Still have a question?
Our team is ready to help you with your order, delivery, or product details.